Salutation / greeting in an E-mail
Know your audience. Your e-mail greeting and sign-off should be consistent with the level of respect and formality, of the person you're communicating with.
Do Use a Proper Salutation: Remember “Hi” and “Hello” communicate a lack of professionalism.
ONLY TWO OPTIONS!
2) Good Day (or variations such as: Good Morning, Good Afternoon, Good Evening )
TWO OPTIONS IN ADDRESSING THE PERSON
1) Sir / Madam
2) If you know the person's surname, you can use mr, mrs, ms or miss.
TAKE NOTE: When should Miss start with a capital letter?
- Dear miss J Hleko
- Dear Miss Hleko
PS: When writing to the Press (newspapers), the “Dear” is omitted. Simply write Sir or Madam.
Punctuation in the salutation:
In an e-mail there is no punctuation in the greeting. Eg.: No full stop after Mr or comma after Sir.
From: E-mail Etiquette as per Quest Computer Skills Centre Johannesburg